Davenport Article -Rethinking Knowledge Work Due 9/9 Discussion
- Davenport’s description of knowledge work based on complexity and collaboration. These two dimensions determining the amount of autonomy for knowledge workers.
Free-access Approach
用于: autonomous KWers with high expertise
assumption： 员工不会浪费时间在没效率的事情上
pros: 不可预料的事情多的职业很适合。对于不确定性给出创造性回复. 实行没难度。综合问题小，因为大家都在信息流的中间。
cons: 员工可能根本不会找，不会用，不会分享。因此，效率就大量的损失啦。
Structured provision of knowledge
control how kwers get infor and job tasks.
用于：lower-level information tasks that are repetitive, predictable and thus easier to automate
Pros: 增加效率，因为员工不花时间search, 也不会被诱惑。工作程序透明，容易管理，适合collaboration coordination of task
Cons: negative reactions, “chained to desks”
测试structured approaches in a broader range of work:
- 程序繁多的公司用处多
- 可以给没有结果的公司出一个好结构
- 结合free-access和structured两者 变成hybrid
根据工作复杂程度出的model
transaction： such as call center. routine work, formal rules, low automation–> structured
integration: collaboration required. repetitive, formal process, dependent integration across functions–>free access .
some exceptions: semi-structured
exper